Electronic transfers

EHR Tool Reduces Clinician Phone Calls by 60%: Yale Director Shares Insights

More automated transfers of electronic health information could bring “tremendous value” to healthcare providers in terms of saving time for clinicians, according to David Mulligan, MD, chief of transplant surgery and immunology at Yale New Haven (Conn.) Health.

Yale has partnered with New England Donor Services, the Northeastern United States organ procurement organization, to develop an EHR tool to streamline the organ donation process. NEDS says Becker’s he was looking for a partner with the time and interest to collaboratively determine the best technical methodology for submitting organ donation referrals electronically.

Yale and NEDS began conversations in 2018, with both parties recognizing that the highly manual organ donation process could be made more efficient through the electronic transfer of information. It took 18 months to develop the solution. During this time, Yale and NEDS ensured that the solution was non-proprietary and scalable.

The tool automates organ donor referrals by sending a message containing the information needed for initial screening. The message is sent directly to the EHR, and a message is sent to the hospital to let their care team know if the patient has the potential to donate organs. Messages are sent using Health Level Seven International’s information exchange protocol, according to Dr. Mulligan. “Having more automated information transfer is huge value,” he said.

The pilot program began in four intensive care units in March 2020. Yale clinicians scaled the tool to more than 200 units across the system in six months.

Yale clinicians saw a significant decrease in initial referral phone call time to NEDS, dropping more than 60% and saving clinicians an estimated 1,300 hours of phone calls per year, data shows. shared by the organization. Becker’s.

The tool is transferable to other hospitals and applicable to all EHRs, Dr. Mulligan said. Other health systems that have adopted the tool include Beth Israel Lahey Health and Cambridge Health Alliance, both based in Cambridge, Mass.